Privacy Policy

Cairn Painting Co., LLC ("Cairn Painting Co.," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you contact us or request an estimate, how we use it, and the choices you have.

Who we are

Cairn Painting Co., LLC is a residential painting contractor serving Eden Prairie and the Minneapolis west metro area.

• Website: cairnpaintingco.com
• Phone / text: (952) 495-7616
• Email: clint@cairnpaintingco.com
• Mailing address: 1403 Chandler Avenue North, Glencoe, MN 55336

Information we collect

We only collect information you give us directly, or that is generated when you visit our website.

Information you provide:

• Name
• Phone number
• Email address
• Property address and details about the home
• Description of the painting project you're considering
• Photos or documents you choose to send us
• Any other information you include in a message, form, or conversation

Information collected automatically when you visit our website:

• IP address and general location (city or region)
• Browser and device type
• Pages visited and time spent on the site
• The site or ad that referred you to us

How we collect it:

• Forms on cairnpaintingco.com
• Lead forms on Facebook or Instagram (Meta Instant Forms)
• Phone calls, text messages, and voicemail
• Email
• In-person conversations, including door-to-door canvassing and on-site estimates
• Cookies and similar technologies on our website

How we use your information

We use your information to:

• Respond to your inquiry and schedule an estimate
• Prepare and send written estimates and proposals
• Communicate with you about a project before, during, and after the work
• Send follow-up messages about an estimate you requested
• Document job sites with photos for quality control and, with your permission, for our portfolio
• Process payments and keep business records
• Improve our website and measure how well our advertising works
• Meet legal, tax, and insurance obligations

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

Text messages and calls

If you give us your phone number, you agree that we may contact you by phone call and text message about your estimate or project. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or reply HELP for assistance. Opting out of text messages does not prevent us from reaching you by phone or email about an active project.

We do not share your phone number with third parties for marketing, and mobile opt-in consent is never sold or shared.

Facebook and Instagram lead forms

If you submit a lead form on Facebook or Instagram, Meta Platforms, Inc. collects that information and passes it to us. Meta's own handling of your data is governed by Meta's Privacy Policy, available at facebook.com/privacy/policy. Once we receive your information, this policy governs how we use it.

We may also use Meta's advertising tools to measure the performance of our ads and to reach people with similar interests. You can manage your Meta ad preferences in your Facebook or Instagram account settings.

Cookies and website analytics

Our website uses cookies and similar technologies to keep the site working properly, understand how visitors use it, and measure advertising performance. You can set your browser to refuse cookies, though some parts of the site may not work as well.

Who we share information with

We share information only with service providers that help us run the business, and only to the extent they need it:

• Estimating and job management software
• Scheduling and calendar tools
• Business phone and text messaging providers
• Email and file storage providers
• Job site photo documentation software
• Payment processors
• Our subcontractors, limited to the information needed to complete work at your property
• Advertising and analytics platforms, including Meta

These providers are required to protect your information and use it only for the services they provide to us.

We may also disclose information when required by law, to comply with a legal process, or to protect our rights, property, or safety, or that of others.

How long we keep your information

We keep estimate requests and project records for as long as needed to serve you and to meet our legal, tax, warranty, and insurance obligations — generally seven years for completed projects. If you request an estimate and do not become a customer, we keep your contact information for follow-up unless you ask us to remove it.

Your choices

You may:

• Ask what information we have about you
• Ask us to correct information that is wrong
• Ask us to delete your information, subject to records we're required to keep
• Opt out of text messages by replying STOP
• Opt out of marketing emails using the unsubscribe link

To make a request, contact us at the phone number or email above. We'll respond within a reasonable time.

Children

Our services are directed to homeowners. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we'll delete it.

Security

We take reasonable steps to protect your information, including using reputable software providers and limiting access to the people who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be posted on this page.

Contact us

Questions about this policy or your information: